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FAQ

Check out the most frequently asked questions

Welcome by  iBasoo.com.






Registration for a iBasoo account










With a registered iBasoo account you can buy and sell at iBasoo. You will also have access to My iBasoo: Your overview of everything your iBasoo account has to offer - from buying and selling activities, items on the watch list, the offers of your favorite sellers to the saving of your search queries.

You can access My iBasoo via your iBasoo account and from there track all your buying and selling activities, send messages to other members, save your favorite searches and sellers and use your watchlist to track up to 300 items that you might want to buy .

New registration for a iBasoo account
Registering for a iBasoo account is quick and easy. Select the following button to get started right away:



 


iBasoo-register account




You can register a new iBasoo account by using the button above or by following the steps below:


Steps to register for a iBasoo account

How to open a iBasoo account:

1. Go to the login page.
2. Enter your name and email address.
3. Choose a password.
4. Choose Sign In. (By selecting Register again, you accept our General Terms and Conditions and our Privacy Policy.)


Registering a iBasoo account via Facebook


You can use your Facebook account to set up a iBasoo account. That's how it's done:

1. On the Create Account page, select Continue with Facebook.
2. Log into your Facebook account.
3. Allow iBasoo to access your public profile and your email address.
4. Confirm the email address you want to use for your iBasoo account.
5. Select Create a iBasoo account.


We use this information to set up a iBasoo account for you and we confirm your account details in an email. If there is already a iBasoo account at the email address you use for your Google account, you will be asked to enter your iBasoo password in order to link your accounts.


Set up a iBasoo  account with Google or Twitter


If you have a Google account, you can use this to set up a iBasoo account. That's how it's done:


1. On the Create Account page, select Continue with Google.
2. Sign in to your Google account.
3. Allow iBasoo to access your public profile and your email address.
4. Confirm the email address you want to use for your iBasoo account.
5. Select Create a iBasoo account.


We use this information to set up a iBasoo account for you and we confirm your account details in an email. If there is already a iBasoo account at the email address you use for your Google account, you will be asked to enter your iBasoo password in order to link your accounts.


Create a iBasoo  account using your Apple ID


You can also create your iBasoo account with your Apple ID. That's how it's done:


1. On the Create Account page, choose Continue With Apple.
2. Enter your Apple ID and select the arrow.
3. Enter the password for your Apple account and select the arrow.
4. Select Allow in the pop-up window.
5. Enter the 6-digit Apple Verification Code that was sent to your Apple device.
6. Select Trust this browser.
7. Choose Next.


If there is already a iBasoo account at the email address you use for your Apple ID, you will be asked to enter your iBasoo password in order to link your accounts. You can choose between two options: share email address and hide email address. If you choose Share Email Address, you will be logged into your existing account, which makes logging in, account recovery and account verification much easier. If you decide to hide your email address, you will need to create a new account using a unique, random email address (relay email address). To create the new account, you need to provide a username and password.


If you ever need to find out the relay address that you are using for iBasoo , proceed as follows:


1. On your iOS device, go to Settings> Apple ID> Password & Security.
2. Choose apps that use Apple ID.
3. Select iBasoo.
4. Under HIDE E-MAIL ADDRESS> This app has received you can see your used relay e-mail address, recognizable by the ending @ privaterelay.appleid.com.


Link a iBasoo  account to a Facebook, Google, Twitter or Apple account


If you already have a iBasoo account, you can link it to your social media accounts:


1. Go to Sign in and Security.
2. Go to Social Media Accounts and choose Edit next to Apple, Facebook, or Google.
3. Log into your iBasoo account.
4. Select Continue with Apple, Continue with Google, or Continue with Facebook.
5. Log into your respective social media account.
6. Select Next to finish linking your accounts.


Create a commercial iBasoo  account


If you want to set up a iBasoo account to sell articles, you can choose between a private and a commercial iBasoo account:


If you only want to sell something occasionally, e.g. B. things that you no longer need, a personal account is the right choice. If, on the other hand, you want to sell large quantities or if you have items that you have made yourself or bought for resale, you should register a commercial iBasoo account.



If you want to register as a commercial user, select Create a commercial iBasoo account on the Create a iBasoo account page. Then enter the required additional information such as company name, company type and address.

Convert your private iBasoo account into a commercial iBasoo account
If you already have a private iBasoo account, but would like to convert it into a commercial iBasoo account, you can do so as follows:

Go to My iBasoo and select iBasoo Account and then Personal Information.
Next to Account Type, select Edit. You may have to log in again.
On the Change goaBid Account Type page, select Commercial Account and then Submit.
On the next page, fill in information about your company, such as name, contact information, VAT number, and return policy. Then select Save.
Note: Please note that you cannot convert a iBasoo account that you have switched from a private account to a commercial account back into a private account.

Introduction: This is how goaBid works
As soon as you have registered a goaBid account, you can start buying and selling items on goaBid. In your inbox you will find a welcome e-mail from us with a few tips on how you can best use your goaBid account. You can find more about the general basics of using iBasoo on the following help pages. Welcome to iBasoo!


This is how buying works


There are two methods of buying on iBasoo. If you choose Buy It Now, you pay a fixed price and buy the item immediately. You can also bid on an item and try to buy the item at auction at a lower price. For some items, you can also send the seller a price proposal.
In your purchase overview, you can track your purchase activity and see which items you have bought immediately and which items you have placed bids for.


On this page you will find links to our most important help pages for everything to do with buying:


1. How to buy
2. Tools for buying
3. After purchasing an item


How to buy
Everything about bidding
Find out how auto bidding works, what is meant by reserve price, how to buy an item at auction, and more.

Buy as a guest
You can also buy items as a guest. Find out how to track the status of your item, how to return the item if there is a problem, and how to sign up for a iBasoo account.

Buying vehicles, spare parts and accessories
Use tips for searching for vehicles, spare parts and accessories at iBasoo Motors.

suggest price
For some offers, sellers are willing to accept price proposals. Find out how to send a price proposal and, if necessary, how to respond to a counter-proposal from a seller.

Checkout

When you find an item that you want to purchase, go to checkout to pay and select your shipping address.


Tools for buying
Your shopping cart
Learn how to add items to your cart before you continue shopping and later complete your purchase.

Your purchase summary
In your purchase overview you can keep track of everything that you have bought from iBasoo. You can also leave reviews and do other tasks there.

Your watchlist
If you're interested in an offer but aren't ready to buy, you can add the item to your watchlist and make your decision later.

Saved Search History
If you often search for the same item type on iBasoo, you can save time with saved searches.


After purchasing an item
Pay item
You can use different payment methods at iBasoo. This article will help you choose the best payment method for you and your seller.

cancel order
We'll show you how to cancel your order if, after purchasing an item, you discover that you have made a mistake.

Buyers: Returns, Missing Items, and Refunds
Find out how to get a replacement or a refund if you can't get the item you purchased, is damaged, looks outside the description, or if you've just changed your mind.

Contact Seller
Contact the seller if there was a problem with your order or if you have a question about the item you are about to buy.


 

Sell now atiBasoo


Everything about selling
Whether you want to earn a little extra money, get rid of things you no longer need or maybe even start your own business - with iBasoo it is very easy to start selling.


Set up seller account
To sell at iBasoo you need a iBasoo account. If you do not have an account yet, please register as a new user at iBasoo. When you log in, you can choose whether you want to set up a private or a commercial iBasoo account.

If you only want to sell something occasionally, e.g. B. things that you no longer need, a private iBasoo account is the right choice. If, on the other hand, you want to sell large quantities or have items that you have made yourself or bought for resale, we recommend opening a commercial iBasoo account.


How to create a iBasoo  account:

1. Go to the New Sign In page.
2. Choose private iBasoo account or commercial iBasoo account.
3. Enter the required information and select Sign In.


tip
If you want to quickly place an offer and upload photos directly from your mobile device, use our mobile app.


After logging in, you can start selling straight away. To do this, proceed as follows:

On any iBasoo website, select Sell above or select Sell your item.

Make a quote for the item you want to sell.
Set up a seller account. We will then ask you to confirm your details and set up an automatic payment method for all iBasoo fees.

You may also be asked to confirm your identity in order to keep your iBasoo account secure. This verification can be done by providing a credit card or a telephone number.

Further information for new sellers can be found in our seller portal.


At a glance
After logging in, you can start selling by selecting Sell at the top of any iBasoo page.


Open a second iBasoo  account


It is possible to open more than one iBasoo account. The prerequisite for this is that you use a different e-mail address and a different username for each additional account.

To open another iBasoo account, simply log out of the account you are currently using. Go to the Create Account page and follow the steps above to create a new iBasoo account.

You may only ever use one of your iBasoo accounts for activities in connection with an offer. This means, for example, that you are not allowed to place bids for the same item from several goaBid accounts and you are also not allowed to bid on an item that you sell yourself through another account. You can find out more about this in our policy on using multiple iBasoo accounts.

If you want to use an email address for a different iBasoo account than the previous one, you have to remove it from the first iBasoo account and wait 60 days before you can add it to the other iBasoo account. Learn how to change your email address.


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